Everything we sell is a digital file: printable cards, gift tags, planners, invitation templates and clipart are delivered as instant downloads, and Premium E-cards is a 12-month digital service. Nothing is posted.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel an online purchase. For digital content, you agree at checkout that we may deliver your files immediately, and you acknowledge that your right to cancel ends once you start downloading. This is why your card is ready in minutes.
Faulty, damaged or not as described
Your statutory rights under the Consumer Rights Act 2015 are not affected. If a file will not open, is corrupt, or is not as described, contact us with your order number and we will fix it, replace it or refund you in full.
Bought the wrong card by mistake?
Tell us within 48 hours of purchase and we will always try to help, usually by swapping it for the card you meant to buy.
Premium E-cards
If you have not yet used any premium feature, you can cancel within 14 days of purchase for a full refund. Once premium features have been used, the service is treated as started and is non-refundable.
How to request a refund
Use our contact form or reply to your order confirmation email, quoting your order number. We aim to reply within one working day. Approved refunds are returned to your original payment method; banks typically take 3–10 working days to show them.